Refunds &
Returns Policy
We want you to have a smooth and reliable shopping experience with Vedmeds. This policy explains how returns, replacements, cancellations and refunds are handled for eligible orders.
At Vedmeds, customer satisfaction is important to us. Please read the following policy carefully before placing an order. Return, replacement and refund eligibility may depend on the nature and condition of the product.
Overview
We accept eligible return or replacement requests for products that arrive damaged, defective, incorrect or otherwise qualify under the applicable terms of this policy.
Because many Vedmeds products may be health, wellness, personal-care or consumable products, certain products may not be eligible for return once delivered or opened.
Return Eligibility
A return request may be considered when the product meets the applicable conditions below:
- The product was received in a damaged condition.
- The wrong product was delivered.
- The product is defective or has a manufacturing issue.
- The product is unused and remains in its original packaging, where returns are permitted.
- The return request is submitted within the applicable return period.
- Proof of purchase or order details are available.
Return approval is subject to verification and the applicable product-specific conditions.
Damaged, Defective or Wrong Product
If your order arrives damaged, defective or different from what you ordered, please contact our customer support team as soon as possible.
Damaged Package
Please take clear photographs of the package and product before discarding any packaging material.
Wrong Product
Contact us with your order number and photographs of the received product.
Defective Product
Provide details of the issue along with photographs or videos where useful for verification.
Order Details
Keep your order number, invoice or other proof of purchase available.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, dispatched or handed over to the shipping partner.
If an eligible cancellation is approved before dispatch, the applicable amount will be refunded using the original payment method, subject to payment-provider processing times.
Refund Process
Once an eligible return or cancellation has been approved, the refund will be initiated according to the applicable payment method.
Request
Contact Vedmeds with your order details and reason for the request.
Verification
Our team reviews the request and any required photographs or information.
Refund
Once approved, the applicable refund is initiated through the relevant payment method.
Return Shipping
Where a return is approved, Vedmeds will provide instructions regarding the return process.
Return shipping responsibility may depend on the reason for the return. Where the product was delivered damaged, defective or incorrectly due to an error attributable to Vedmeds or its fulfillment process, the applicable return arrangement will be communicated to the customer.
Please do not send a product to an address without receiving return instructions from our team.
Products That May Not Be Returnable
For hygiene, safety, quality and regulatory reasons, certain products may not be eligible for return once delivered or opened.
- Opened or used personal-care products.
- Products that have been tampered with or altered after delivery.
- Products returned without original packaging where packaging is required.
- Products damaged after delivery due to improper handling or storage.
- Products specifically identified as non-returnable on their product page.
Product-specific return conditions, where applicable, will take precedence over general return information.
Replacement / Exchange
Where an eligible product is damaged, defective or incorrectly supplied, Vedmeds may offer a replacement or another appropriate resolution, subject to product availability and verification.
If the same product is unavailable, we will communicate the available options to the customer.
We’re Here to Help
For questions about cancellations, returns, replacements or refunds, contact our customer support team with your order number and relevant details.